A Quick Primer to Business Success
To some of you this may be one of those knee-jerk reactions to frustration on my part, and that certainly is a consideration.
Having dealt with a number of issues recently with outside firms on both a personal and professional level I have formulated a short list of things I think make the difference between business success and business mediocrity. Here is my list:
- Do what you say you will do, when you say you will do it
- Be prepared-in the right place, at the right time, with the right tools
- Do not overcommit
- Under promise and over deliver
- Listen to what others say before you form an opinion-you may not have all of the answers
Let me share a little background on these issues for your reading pleasure.
I am in the midst of refinancing my home mortgage and I made the assumption (silly me) that doing this through my present mortgage firm would be quick and easy-oh contraire.
We are in the 8th or 9th week of this process and the end is still not in sight.
Point 5 is one that really hit home just this week. I was invited to meet with a potential client by a good friend who is helping the firm. I was given some good guidelines regarding what my client was looking for and was totally surprised when our meeting was more of a pause and speak versus an opportunity to learn more about their needs. Some people are very quick to make judgment and decisions regarding what they “think” they need or know. Those types are not necessarily the best clients.
I have also heard of situations where people make promises that they will have things done to a certain level by a certain date. If you make that commitment to a client, or a potential client, hold to your obligation or make sure you notify them in advance. I received a phone call one day recently from a firm that was schedule to do some work. They had gotten hung up on a prior job and were going to be late to get started. The delay was 3 days prior to my start date, but they only called about 2 hours in advance; poor planning on their part.
This is not a rant, but it should be a good overview of some things that can drive others crazy.
If you can stick to the five items listed above, you will make more clients happy than most do.